Module List:

 

Emails – Writing effective professional emails and understanding complex emails

 

Handling calls – Making and receiving telephone calls, dealing with misunderstandings and accents

 

Negotiations – Dealing with difficult situations, identifying tactics

 

Presentations – Specific language, fielding questions, using PowerPoint to support your English

 

Making suggestions and giving opinions – brainstorming and giving recommendations

 

Reporting results – Writing reports and passing on information

 

Interruption strategies – Dealing with difficult meetings or situations

 

Interviews and CVs – Writing covering letters, setting out CVs and interview techniques

 

Modern office jargon – Understanding professional language that is not found in a dictionary

 

Learning techniques – How to improve your take up and retention of English

 

If you have a specific learning need please let me know  - I can design a course to fit your special requirements.